Administrator/Receptionist | Pennine Care NHS Foundation Trust

Pennine Care NHS FT; Rochdale; On-site; GBP 21,000 - 27,000; Full time

Job summary

Pennine Care NHS Foundation Trust is seeking an Administrator/Receptionist to support CAMHS reception, manage PARIS-based documentation, and coordinate telephone queries from children, families and professionals. The role emphasizes confidentiality and professional communication within a mental health setting.

You will be responsible for typing patient assessments, creating letters, handling urgent communications, and maintaining smooth front-desk operations in a busy NHS department.

Responsibilities

• Undertake secretarial duties and create patient letters on PARIS, including typing assessments and prioritising urgent clinical letters.
• Provide a professional telephone answer service at CAMHS Reception, welcoming children, adolescents, parents, staff and professionals and coordinating calls.

Job description

Administrator/Receptionist | Pennine Care NHS Foundation Trust

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

To undertake the full range of secretarial duties and to create patient letters on the electronic patient record PARIS, including typing patient assessments and prioritising urgent clinical letters. To provide a professional and courteous telephone answering service within the CAMHS Reception to welcome children, adolescents, parents, staff and professionals; ensuring that all telephone calls into the CAMHS Service are coordinated and dealt with professionally and in a timely

manner.

Liaising with families who may be distressed or emotional on the phone; ensuring confidentiality is strictly maintained.

To provide cover in Reception to coordinate all the

telephone calls coming into the CAMHS department in a courteous, caring and polite manner which includes problem solving queries and taking messages for the team’s administration and clinical staff. Responding to the messages via email or verbally liaising with the relevant staff and professionals.

• To create case notes on electronic patient record PARIS upon receiving messages from patients, parents, staff and professionals conversations that need to be recorded.
• To upload electronic clinical documentation including care documents, and anything that requires uploading on to the electronic patient record PARIS.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our#PennineCarePeopleand do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

To undertake the full range of secretarial duties, create patient letters on the electronic patient record PARIS, including typing patient assessments and prioritising urgent clinical letters.

• To monitor and order stationery and clinical stock items for the department as and when required in a timely manner and within defined budgets.

This advert closes on Monday 26 Oct 2026