Front Desk & Patient Services Coordinator - CAMHS

Pennine Care NHS FT; Oldham; On-site; GBP 21,000 - 24,000; Full time

Job summary

Pennine Care NHS Foundation Trust in Oldham is seeking a friendly Receptionist to provide front of house support at the CAMHS clinic. You will greet visitors, answer phones, manage appointments and support staff with up-to-date records.

The role involves booking clinics, inputting notes into electronic systems, directing service users and ensuring data quality in line with Trust policies. You will be part of a busy team across five boroughs and contribute to delivering high-quality mental health

Qualifications

• Front of house reception experience preferred.
• Good communication and organisational skills.
• Ability to handle confidential information and patient records.

Responsibilities

• Provide a front of house reception service for visitors, staff and service users, including booking in for clinics and sending follow-up appointments.
• Answer telephone calls and follow up enquiries with a friendly, courteous approach.
• Advise staff within the unit of visitors and manage reception flow.
• Create and maintain case notes and medical reports to the Trust Records Management standard.
• Cancel clinics when requested and arrange new appointments with appropriate communications.
• Input electronic clinical documentation and notes or scanning of records.
• Access and utilise electronic data transfer (EDT) and the computerised Records System for referrals and outpatient appointments.
• Comply with health and safety regulations and follow prescribed work practices and routines.

Job description

Pennine Care NHS Foundation Trust in Oldham is seeking a friendly Receptionist to provide front of house support at the CAMHS clinic. You will greet visitors, answer phones, manage appointments and support staff with up-to-date records.

The role involves booking clinics, inputting notes into electronic systems, directing service users and ensuring data quality in line with Trust policies. You will be part of a busy team across five boroughs and contribute to delivering high-quality mental health