Clinic Front Desk & Patient Services Coordinator

Pennine Care NHS FT; Oldham; On-site; GBP 20,000 - 26,000; Full time

Job summary

Pennine Care NHS Foundation Trust is seeking a front of house receptionist for a clinic setting in Oldham. You will provide a welcoming reception to visitors, staff and service users, manage bookings for clinics, and handle enquiries with a courteous approach.

The role involves maintaining case notes and complying with Trust records management standards. You will also input electronic documentation, manage referrals and outpatient appointments, and support data quality monitoring and EDT

Qualifications

• NVQ 2 or equivalent relevant experience.
• ECDL or equivalent computer qualification.

Responsibilities

• Provide front of house reception to visitors, staff and service users.
• Receive and book in service users for clinics and follow-up appointments.
• Answer and route telephone inquiries in a courteous manner.
• Advise staff of visitors within the unit.
• Create and maintain case notes/medical reports as required by policy.
• Cancel clinics on instruction; arrange new appointments and notify service users.
• Manage electronic systems activity and data quality monitoring.
• Input electronic clinical documentation and notes; scan notes as needed.
• Access and use electronic data transfer (EDT).
• Enter referrals and outpatient appointments on the Records System; act as point of contact for queries.
• Follow health and safety regulations and evacuate as needed.
• Follow prescribed work practices and adhere to agreed precedents.

Skills

Non-judgmental

Conscientious

Organisation

PC & Keyboard Skills

Communication Skills

Flexibility

Teamwork

Education

NVQ 2 or equivalent

ECDL

Job description

Pennine Care NHS Foundation Trust is seeking a front of house receptionist for a clinic setting in Oldham. You will provide a welcoming reception to visitors, staff and service users, manage bookings for clinics, and handle enquiries with a courteous approach.

The role involves maintaining case notes and complying with Trust records management standards. You will also input electronic documentation, manage referrals and outpatient appointments, and support data quality monitoring and EDT