Front Desk & Patient Care Coordinator

Bupa; Wimbledon; Sur place; GBP 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

25 days holiday, increasing with years

Flexible working

Long service rewards

Interest-free travel

Public transport season-ticket loan

Wagestream - early wage access

Pension plans

Parental leave options

My Bupa Extras discounts

Résumé du poste

Bupa Health Services, via The Dermatology Partnership, is seeking a Receptionist / Administrator for its Wimbledon area clinic. This full-time, permanent role supports the reception function, delivering friendly, efficient patient service and helping with day-to-day clinic operations.

You will check in patients, manage bookings, answer calls, handle documentation, process payments, and follow standard procedures.

Qualifications

• Experience of working in a high-level customer face to face environment is essential.
• Strong work ethic with a proactive and dependable approach.
• Genuine passion for delivering exceptional patient care and service.
• Excellent communication skills, both verbal and written.
• A collaborative team player who contributes positively to the environment.
• Strong organisational skills with attention to detail.
• Comfortable using IT systems and handling administrative tasks.
• A friendly, welcoming manner with a focus on creating a positive patient experience.

Responsabilités

• Check in patients, manage appointments, and ensure a smooth patient journey.
• Answer incoming telephone calls promptly and professionally, directing queries appropriately.
• Post letters, handle documentation, audit trails, and consultant referral/charge sheets accurately.
• Assist with doctors' and nurses' administrative needs and responding to queries.
• Understand self-funding/insured patient processes, take payments/deposits, process refunds, and liaise with the bookings team.
• Follow Standard Operating Procedures for all tasks, including internal referrals, patient documentation, and end-of-day responsibilities.

Connaissances

Customer service

Proactive

Excellent communication

Team player

Organisational skills

IT systems

Friendly patient-focused

Description du poste

Bupa Health Services, via The Dermatology Partnership, is seeking a Receptionist / Administrator for its Wimbledon area clinic. This full-time, permanent role supports the reception function, delivering friendly, efficient patient service and helping with day-to-day clinic operations.

You will check in patients, manage bookings, answer calls, handle documentation, process payments, and follow standard procedures.