Receptionist/Administrator

Bupa; Greater London; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Company pension

Cycle to work scheme

Job summary

Bupa is seeking a Receptionist/Administrator at the Raynes Park Health Centre in London to deliver friendly, efficient patient service and support the clinic team. The role covers bookings, payments, documentation, and general admin across a 40-hour week, with shifts between 8:00 and 20:00, Monday to Saturday.

The successful candidate will have strong customer service experience, excellent communication skills, and a proactive, dependable approach, contributing to a smooth patient journey within

Qualifications

• Experience in a high-level customer-facing service environment.
• Excellent communication skills, both verbal and written.
• Able to work as part of a collaborative team.
• Strong organisational skills with attention to detail.

Responsibilities

• Check in patients and manage appointments to ensure a smooth patient journey.
• Answer incoming telephone calls promptly and professionally.
• Post letters and manage documentation with accurate audit trails.
• Assist doctors' and nurses' administrative needs and respond to queries.
• Follow SOPs for referrals, documentation and end-of-day tasks.

Skills

Customer service

Communication skills

Team player

Organizational skills

IT systems

Job description

Job Description:Receptionist / AdministratorLocation: Raynes Park Health Centre, 1 Lambton Rd, London SW20 0LWContract Type: Permanent - Full TimeHours: 40 hours per week, working shifts between the hours of 8.00am and 8.00pm covering 5 days per week Monday to SaturdaySalary: Circa £29,000pa + benefits (dependent on experience)We make health happenThe Dermatology Partnership is a growing group of private clinics, who are trusted experts in dermatology and are now part of Bupa Health Services. We transform peoples' lives by providing outstanding dermatology care. We do this by placing patients at the heart of everything we do, striving to be the best at what we do and believe that our patients' trust is earned through the delivery of clinical services to the highest standard.As Receptionist / Administrator, you are responsible for supporting the overall Reception function within the Clinic. You will ensure that patients receive a friendly, efficient and professional service. You are a crucial part of the team looking after the day-to-day running of the clinic.Role Responsibilities:Check in patients, manage appointments (bookings, follow-ups, cancellations), and ensure a smooth patient journey.Answer incoming telephone calls promptly and professionally, directing queries appropriately and providing accurate information to patients, consultants, and internal teams.Post letters, handle documentation, audit trails, and consultant referral/charge sheets accurately.Assist with doctors' and nurses' administrative needs and responding to queries.Understand self-funding/insured patient processes, take payments/deposits, process refunds, and liaise with the bookings team.Follow Standard Operating Procedures for all tasks, including internal referrals, patient documentation, and end-of-day responsibilities.Key Skills / Qualifications needed for this role:Experience of working in a high-level customer face to face customer service environment is essentialA strong work ethic with a proactive and dependable approachGenuine passion for delivering exceptional patient care and serviceExcellent communication skills, both verbal and writtenA collaborative team player who contributes positively to the environmentStrong organisational skills with attention to detailComfortable using IT systems and handling administrative tasksA friendly, welcoming manner with a focus on creating a positive patient experienceBenefits:Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:25 days holiday, increasing through length of service, with option to buy or sellBupa health insurance as a benefit in kindLong Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!Interest- free annual travel Loan to enable the purchase of public transport annual season ticketsWagestream - Have early access up to 40% of your earned wages within minutesCompetitive Pension plans and Parental leave options as well as access to unique products such as our Menopause planMy Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeingWhy Bupa?We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Time Type:Full timeJob Area:AdministrationLocations:Stratum Clinic WimbledonFree flu jabs, Gym membership, Health & wellbeing programme, Paid volunteer time, Financial planning services, Private medical insurance, Cycle to work scheme, Private dental insurance, Additional leave, Company pension, Referral programme, Employee mentoring programme