Reception & Admin Specialist, 40hrs/wk – Healthcare

Bupa UK; Dartford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days’ holiday

Enhanced pension & life insurance

Bupa health insurance

Digital GP access

Job summary

Bupa Mindplace in Dartford is seeking an Administrative Assistant to manage front-desk and admin tasks across a busy centre. You will greet patients, handle enquiries, coordinate appointments, and ensure smooth reception operations.

Join a patient‑focussed team; you will support daily workflows, maintain records, and assist with clerical duties to ensure timely service and accurate documentation.

Qualifications

• Previous reception and administrative experience within a busy customer-facing environment.
• Experience managing appointments, handling enquiries and maintaining accurate records.
• Excellent communication skills, both written and verbal.
• Ability to deliver a professional, friendly and welcoming service to patients, customers and colleagues.
• Experience handling confidential and sensitive information in line with data protection requirements.
• Competent in using Microsoft Office applications and database, CRM or appointment booking systems.
• Well organised, reliable and proactive, with strong attention to detail.
• Knowledge of medical terminology, or the ability to quickly learn and understand medical terminology (desirable)

Responsibilities

• Greeting and welcoming customers and supporting the customer journey to checkout
• Answering, screening and forwarding incoming queries via phone and email
• Maintaining a well-presented reception and waiting area
• Ensuring reports are dispatched within the required time frame and managing abnormal results
• Ensuring correct paperwork to support visits (appointments, files, consent forms)
• Managing payments, invoices, and credit notes at departure
• Organising documents and prioritising deadlines
• Handling post and correspondence as required
• Generating letters as needed by the business
• Stock monitoring and ordering when required
• Processing invoices/delivery notes per policy
• Escalating issues to maintain service quality

Skills

Reception experience

Administrative support

Excellent communication

Professional & friendly service

Confidential information handling

Microsoft Office proficiency

Organised & detail‑oriented

Medical terminology knowledge (des)**

Tools

Microsoft Office

CRM systems

Appointment booking systems

Job description

Bupa Mindplace in Dartford is seeking an Administrative Assistant to manage front-desk and admin tasks across a busy centre. You will greet patients, handle enquiries, coordinate appointments, and ensure smooth reception operations.

Join a patient‑focussed team; you will support daily workflows, maintain records, and assist with clerical duties to ensure timely service and accurate documentation.