Clinic Administrator — Patient Experience & Operations

Bupa; Roe Green; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension

Wellbeing initiatives

Discounts on Bupa products

Job summary

Bupa is seeking an Administrator to support our Health Clinics team, providing reception and administrative assistance to ensure smooth clinic operations and an outstanding patient experience.

You will handle enquiries, book appointments across Exact, BOSS, and Meddbase, maintain records, process payments, and work collaboratively with clinical staff to meet service levels. GCSE level education and strong MS Office skills are essential.

Qualifications

• GCSE level education or equivalent.
• Previous administration and customer service experience within a busy environment.
• Strong communication and interpersonal skills, both written and verbal.
• Good working knowledge of Microsoft Office applications.
• Excellent organisation and prioritisation skills, with the ability to manage multiple tasks effectively.
• Experience working collaboratively as part of a team.
• A proactive, flexible and customer-focused approach.
• Audio typing skills and knowledge of medical terminology would be advantageous but are not essential.

Responsibilities

• Deliver an exceptional customer experience for adults and children attending the centre.
• Greeting and welcoming customers, supporting them throughout their visit and ensuring a thorough checkout process.
• Managing incoming telephone calls, emails and customer queries professionally and efficiently.
• Booking, amending and rescheduling appointments across clinic systems including EXACT, BOSS and Meddbase.
• Preparing customer documentation, appointment packs, consent forms and clinical files.
• Supporting the efficient management of customer reports and results, ensuring they are issued within agreed timescales.
• Processing payments, invoices, credit notes and other financial administration duties accurately.
• Monitoring stock levels, ordering supplies and processing delivery notes and invoices as required.
• Working collaboratively with clinical colleagues to ensure reports and customer information are delivered within agreed service levels.

Skills

Communication skills

Microsoft Office

Organisation

Customer service

Teamwork

Audio typing

Education

GCSE level education

Tools

Exact

BOSS

Meddbase

Job description

Bupa is seeking an Administrator to support our Health Clinics team, providing reception and administrative assistance to ensure smooth clinic operations and an outstanding patient experience.

You will handle enquiries, book appointments across Exact, BOSS, and Meddbase, maintain records, process payments, and work collaboratively with clinical staff to meet service levels. GCSE level education and strong MS Office skills are essential.