Front Desk & Membership Concierge

Life Leisure; Marple; On-site; GBP 18,000 - 24,000; Full time

Job summary

Life Leisure invites applications for a Receptionist at the Marple Hub. You will be the welcoming face, delivering a warm, professional front-of-house experience and promoting memberships and activities to the community.

Responsibilities include handling bookings and payments, providing accurate information, signposting to health and library services, and ensuring safeguarding and GDPR compliance across all interactions.

Qualifications

• Essential Customer-facing experience.
• Essential Booking systems and payments knowledge.
• Desirable Sales, leisure or community experience.
• Essential IT, maths and English skills.
• Desirable Customer service qualification; First Aid.

Responsibilities

• Deliver a warm, professional welcome to every visitor and respond to enquiries.
• Process bookings, memberships, renewals, amendments, cancellations and payments using the relevant systems and procedures.
• Promote Life Leisure memberships, activities and services to customers.
• Follow safeguarding, health and safety, data protection and GDPR procedures.
• Signpost customers to Life Leisure activities and trusted community services; assist with administrative tasks as needed.

Skills

Customer-facing experience

Booking systems

Payments processing

IT skills

Tools

Booking systems

Job description

Life Leisure invites applications for a Receptionist at the Marple Hub. You will be the welcoming face, delivering a warm, professional front-of-house experience and promoting memberships and activities to the community.

Responsibilities include handling bookings and payments, providing accurate information, signposting to health and library services, and ensuring safeguarding and GDPR compliance across all interactions.