Leisure Centre Reception & Member Services Advisor

Leicester Bus Partnership; Leicester; Vor Ort; GBP 12.000 - 17.000; Vollzeit

Zusammenfassung

Leicester City Council operates its leisure centres and is seeking a casual receptionist to deliver a friendly, efficient service at the front desk. You will greet visitors, signpost services, process bookings and support membership sales while maintaining a welcoming environment.

You will work across days, evenings, weekends and bank holidays, providing excellent customer care and handling enquiries with clarity. Prior experience in a fast-paced public service setting is desirable.

Qualifikationen

• Experience in a busy, fast-paced environment.
• Strong communication and customer service skills.
• Experience handling enquiries and bookings.
• Proficient IT skills with Word, PowerPoint and Excel.

Aufgaben

• Provide reception service and signpost customers and service users.
• Book in, issue documentation, tickets and visitor passes.
• Respond to inquiries via post and email.
• Assist in the sale of memberships including processing Direct Debits.
• Open/close the facility and maintain cleanliness and safety.

Kenntnisse

Enthusiastic

Excellent communicator

Team player

Phone & email

Tools

Microsoft Office suite

EPOS system

Jobbeschreibung

Leicester City Council operates its leisure centres and is seeking a casual receptionist to deliver a friendly, efficient service at the front desk. You will greet visitors, signpost services, process bookings and support membership sales while maintaining a welcoming environment.

You will work across days, evenings, weekends and bank holidays, providing excellent customer care and handling enquiries with clarity. Prior experience in a fast-paced public service setting is desirable.