Front Desk Manager: Lead Guest Experience

Delta by Hotels by Marriott Peterborough; Peterborough; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Manager bonus scheme

Tips & gratuities

Meals on duty

Leisure club membership

Staff hotel discounts

Employee Assistance Program

BenefitHub access

Free parking

Life Assurance

Training & development

Job summary

Harri in Peterborough is seeking a Front Desk Team Leader to oversee daily operations, supervise the front desk staff, and ensure guest arrivals and departures run smoothly with the highest standards of service. You will champion guest experience and help drive loyalty during every stay.

You will lead a welcoming team, handle guest requests with professionalism, stay calm under pressure, and train colleagues in front office procedures.

Qualifications

• Experience in front office or hotel operations.
• Strong leadership skills to keep the team motivated and on top form.
• Ability to stay calm and collected under pressure.

Responsibilities

• Oversee daily Front Desk operations and supervise the team.
• Greet guests and manage check-ins/outs smoothly.
• Represent the hotel as a loyalty program champion.
• Handle guest requests with professionalism.
• Ensure every stay meets high service standards.

Skills

Leadership

Hospitality

Front office experience

Problem-solving

Calm under pressure

Job description

Harri in Peterborough is seeking a Front Desk Team Leader to oversee daily operations, supervise the front desk staff, and ensure guest arrivals and departures run smoothly with the highest standards of service. You will champion guest experience and help drive loyalty during every stay.

You will lead a welcoming team, handle guest requests with professionalism, stay calm under pressure, and train colleagues in front office procedures.