Front Desk Leader - Guest Experience & Team Excellence

Delta Hotels by Marriott Peterborough; Peterborough; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Manager bonus

Tips and gratuities

Meals on duty

Leisure club membership

Hotel discounts worldwide

Employee Assistance Program

BenefitHub access

Free parking

Life Assurance

Training and development

Job summary

Delta Hotels by Marriott Peterborough is seeking a Front Desk Team Leader to oversee daily operations, coach the front office team, and ensure guests receive outstanding service from arrival to departure.

You will lead check-in/check-out processes, handle guest requests with professionalism, and contribute to the hotel's financial performance while maintaining high standards of hospitality.

Qualifications

• Experience in front office or hotel operations.
• Strong leadership and team motivation skills.
• Excellent guest service and problem-solving abilities.

Responsibilities

• Represent the hotel as loyalty program champion.
• Greet guests with a smile and make them feel at home.
• Lead and inspire a fantastic front office team.
• Keep check-ins and check-outs smooth.
• Handle guest requests professionally.
• Ensure every stay is exceptional.

Skills

Front desk operations

Guest service

Team leadership

Problem solving

Calm under pressure

Job description

Delta Hotels by Marriott Peterborough is seeking a Front Desk Team Leader to oversee daily operations, coach the front office team, and ensure guests receive outstanding service from arrival to departure.

You will lead check-in/check-out processes, handle guest requests with professionalism, and contribute to the hotel's financial performance while maintaining high standards of hospitality.