Hotel Front Desk Receptionist: Guest Experience Champion

Delta by Hotels by Marriott Peterborough; Peterborough; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Tips and gratuities

Meals on duty

Uniform

Free parking

Gym membership

Life Assurance

Referral scheme

Employee discount program

Wellness programme

Job summary

Delta Hotels by Marriott Peterborough is seeking a friendly Hotel Receptionist to join our front office team and create memorable guest experiences.

As the first and last point of contact, you will make a great first impression, assist guests with inquiries, handle check-ins/outs, and maintain a polished front desk. We offer tips, meals on duty, uniform, free parking, gym membership, life assurance, and employee perks as part of our people-first culture.

Qualifications

• A team-player with excellent communication skills.
• A professional appearance with a warm and welcoming demeanour
• A positive attitude with the desire to learn
• A proactive, problem-solving approach to working in a fast-paced environment

Responsibilities

• Check guests in and out and manage guest accounts with accurate paperwork.
• Assist guests with inquiries and provide information on facilities and local attractions.
• Address and resolve guest complaints promptly to ensure satisfaction.
• Handle phone calls, take messages and transfer to the appropriate departments.
• Maintain a clean, organised front desk area.
• Uphold professionalism and guest service while following hotel policies.
• Prepare reports and update occupancy statistics.

Skills

Team player

Communication skills

Professional appearance

Positive attitude

Proactive problem-solving

Job description

Delta Hotels by Marriott Peterborough is seeking a friendly Hotel Receptionist to join our front office team and create memorable guest experiences.

As the first and last point of contact, you will make a great first impression, assist guests with inquiries, handle check-ins/outs, and maintain a polished front desk. We offer tips, meals on duty, uniform, free parking, gym membership, life assurance, and employee perks as part of our people-first culture.