FOH Team Lead – Elevate Guest Experience & Service

The Restaurant Hub - Wakefield; Wakefield; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Performance-Based Rewards

Generous Discounts

Career Growth

Flexible Working

Job summary

Harri is seeking a Front of House Team Leader to drive exceptional service across our Wakefield venue. You will lead a dynamic team, mentor staff, and ensure every guest enjoys a seamless dining experience. The role focuses on delivering excellence, brand standards, and a warm, inviting atmosphere.

Join a diverse group of brands within the BRG network, with opportunities for growth and a flexible working approach that respects work-life balance.

Qualifications

• Experience leading front-of-house teams in a fast-paced hospitality setting.
• Strong people-management and team-building skills.
• Excellence in customer service and guest experience.

Responsibilities

• Inspire excellence by leading the front-of-house team to deliver outstanding service.
• Mentor and train team members to foster growth and exceed expectations.
• Oversee daily operations, ensuring smooth service flow and guest interactions.
• Handle customer feedback professionally and turn insights into improvements.
• Uphold brand standards and ensure a welcoming, safe dining environment.

Skills

Leadership

Team management

Customer service

Mentoring

Job description

Harri is seeking a Front of House Team Leader to drive exceptional service across our Wakefield venue. You will lead a dynamic team, mentor staff, and ensure every guest enjoys a seamless dining experience. The role focuses on delivering excellence, brand standards, and a warm, inviting atmosphere.

Join a diverse group of brands within the BRG network, with opportunities for growth and a flexible working approach that respects work-life balance.