Lead Front Desk & Patient Experience Leader

TalentYard Ltd; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Progression potential

Friendly working environment

Excellent benefits

Job summary

A renowned private clinic in Greater London is seeking a Lead Receptionist to oversee their reception team and ensure a top-tier patient experience. The ideal candidate will have extensive experience in reception or administrative roles, along with leadership skills. This role involves managing daily reception operations, supporting team development, and liaising with management to implement service excellence. The salary ranges around £40-45K, and the environment promises growth potential and excellent benefits.

Qualifications

• Experience in a medical, clinical, or hospitality environment is ideal.
• Strong verbal and written communication skills are essential.
• Ability to manage multiple priorities in a high-pressure environment.

Responsibilities

• Lead and manage the reception team to ensure an exceptional patient experience.
• Oversee daily operations and ensure adherence to clinic protocols.
• Act as the primary liaison between management and the reception team.

Skills

Leadership

Team Management

Customer Service

Problem Solving

Communication

Organisational Skills

Education

3-4 years' experience in reception or administrative roles

1-2 years of team leadership experience

Tools

Microsoft Word

Microsoft Excel

Database Management Systems

Job description

A renowned private clinic in Greater London is seeking a Lead Receptionist to oversee their reception team and ensure a top-tier patient experience. The ideal candidate will have extensive experience in reception or administrative roles, along with leadership skills. This role involves managing daily reception operations, supporting team development, and liaising with management to implement service excellence. The salary ranges around £40-45K, and the environment promises growth potential and excellent benefits.