Assistant Reception Manager

Valor Hospitality; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Rewards and Benefits

Job summary

Holiday Inn London - Gatwick Airport is seeking an Assistant Reception Manager to lead the front desk team and deliver outstanding guest service from check-in to check-out. You will train and motivate staff, manage reservations and billing, coordinate with other departments, and uphold health and safety standards in a busy hotel environment.

Flexibility for shifts, including weekends, is essential. You will also help drive guest satisfaction metrics, handle inquiries with empathy, and contribute

Qualifications

• Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with a calm and professional demeanour.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Manage room reservations, cancellations, and modifications with accuracy.
• Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Job description

Holiday Inn London - Gatwick Airport

Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team.

As the Assistant Reception Manager, you and your teamwill be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.

Key Responsibilities:

• Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.

• Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.

• Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.

• Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.

• Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.

• Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.

• Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Our ideal candidate will have:

• Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.

• Strong leadership skills with the ability to inspire and manage a team effectively.

• Excellent communication and interpersonal skills.

• Proficiency in hotel management software (e.g., Opera, PMS).

• Strong organizational skills and attention to detail.

• Ability to handle stressful situations with a calm and professional demeanour.

• Flexibility to work various shifts, including weekends and holidays.

What's in it for you?

Look at some of the Rewards and Benefits available at Valor

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

Please note that employment is subject to proof of eligibility to work in the UK.