Front Desk Host - Mountain Meadows Lodge

Imprint Hospitality; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A hospitality management company is seeking a dedicated Front Desk Host to oversee guest services at Mountain Meadows Lodge. Key responsibilities include managing check-in/check-out procedures, handling inquiries, and ensuring the safety and cleanliness of public areas. Ideal candidates should possess strong communication skills, a customer-focused attitude, and experience in hospitality. The position demands reliability and a willingness to work overtime during peak season. Join us in creating unique guest experiences!

Qualifications

• Experience in hospitality or related field preferred.
• Stand and move around for most of your shift.
• Willingness to work overtime during high occupancy season.

Responsibilities

• Greet and assist guests with check-in/check-out.
• Handle reservations and inquiries.
• Manage cash transactions and maintain accurate records.
• Provide local information and recommendations.
• Address guest complaints promptly.
• Ensure safety and cleanliness of public areas.
• Train and supervise front desk staff.
• Provide friendly and attentive service.

Skills

Strong communication and organizational abilities

Ability to handle financial transactions accurately

Friendly and customer-focused attitude

Tools

Microsoft Word

Excel

Property management systems

Job description

Front Desk Host - Mountain Meadows Lodge

Location: Mountain Meadows Lodge, Killington, Vermont

Job Summary: We are seeking a dedicated Front Desk Attendant to oversee services and ensure a positive customer experience. Responsibilities include greeting guests, managing check‑in/check‑out procedures, handling inquiries, and supervising front desk operations. The role also involves financial transactions, inventory management, and maintaining safety and cleanliness standards. Ideal candidates are committed to excellence, detail‑oriented, and possess strong communication and problem‑solving skills.

Key Responsibilities:

• Greet and assist guests with check‑in/check‑out
• Handle reservations and inquiries
• Manage cash transactions and maintain accurate records
• Provide local information and recommendations
• Address guest complaints promptly
• Ensure safety and cleanliness of public areas
• Train and supervise front desk staff
• Provide friendly and attentive service to our guests

Qualifications:

• Strong communication and organizational abilities
• Ability to handle financial transactions accurately
• Ability to use computers, email, Microsoft Word and Excel, and property management systems.
• Experience in hospitality or related field preferred
• Stand and move around for most of your shift

Qualities We Value:

• Reliability and punctuality
• Friendly and customer‑focused attitude
• Willingness to work overtime from time to time during high occupancy season

About us

The hotel is being newly managed by Imprint Hospitality, a full‑service hotel and restaurant management company specializing in lifestyle and boutique properties. We focus on creating unique guest experiences by blending interactive technology with genuine human connection. Imprint Hospitality offers development services, consulting, and asset management, ensuring each property reaches its full potential.

Our core values are:

• We leave a positive Imprint
• We care and do what is right
• We use our expertise to drive continuous improvement
• We enjoy what we do, who we do it with, and who we do it for