Front Desk & Guest Services Associate (Permanent)

Whitbread PLC; Caerphilly; On-site; GBP 1,102,000 - 1,791,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Company pension

Save As You Earn

Shopping discounts

Job summary

Whitbread PLC in Wales is seeking a Ground Floor Team Member for Premier Inn to greet guests, check them in, and assist with meals and services to ensure a smooth stay.

Shifts include evenings and weekends; the role involves serving breakfast or dinner and addressing guest needs across reception, restaurant, and public areas. A friendly, proactive attitude helps guests feel welcome from arrival to departure.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Job description

Whitbread PLC in Wales is seeking a Ground Floor Team Member for Premier Inn to greet guests, check them in, and assist with meals and services to ensure a smooth stay.

Shifts include evenings and weekends; the role involves serving breakfast or dinner and addressing guest needs across reception, restaurant, and public areas. A friendly, proactive attitude helps guests feel welcome from arrival to departure.