Guest-Focused Ground Floor Team Member (Permanent)

Premier-Inn; Merthyr Tydfil; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

More perks

Job summary

Premier Inn in Merthyr Tydfil is hiring a Ground Floor Team Member to welcome guests, assist with check-in and serve breakfast or dinner. You may also answer questions, solve problems and keep public areas tidy to ensure smooth operations.

This permanent role offers 24 guaranteed hours per week, with shifts that include evenings and weekends. Full training and support are provided, even if you have no hotel experience.

Qualifications

• No hotel experience required; friendly, helpful candidates encouraged.
• Customer service skills and staying calm under pressure are valuable.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Keep the reception, restaurant and public areas looking their best
• Support teammates across the hotel when busy
• Make sure every guest feels looked after from arrival to departure

Job description

Premier Inn in Merthyr Tydfil is hiring a Ground Floor Team Member to welcome guests, assist with check-in and serve breakfast or dinner. You may also answer questions, solve problems and keep public areas tidy to ensure smooth operations.

This permanent role offers 24 guaranteed hours per week, with shifts that include evenings and weekends. Full training and support are provided, even if you have no hotel experience.