Guest Experience Associate — Ground Floor

Premier-Inn; Caernarfon; On-site; GBP 15,000 - 21,000; Full time

Job summary

Premier Inn in Caernarfon is looking for a Ground Floor Team Member to welcome guests, check them in, and help ensure a smooth stay.

You may serve breakfast or dinner, answer questions, and keep reception, restaurant and public areas tidy while supporting your teammates during busy periods.

This role offers a permanent contract, guaranteed hours, and training to help you grow, with shifts including evenings and weekends.

Qualifications

• No prior hotel experience required.
• Friendly and able to stay calm when busy.
• Willing to work evenings and weekends.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals.
• Answer questions and help solve problems.
• Keep reception, restaurant and public areas looking their best.
• Support teammates across the hotel when busy.
• Make sure every guest feels looked after from arrival to departure.

Skills

Customer service

Communication

Job description

Premier Inn in Caernarfon is looking for a Ground Floor Team Member to welcome guests, check them in, and help ensure a smooth stay.

You may serve breakfast or dinner, answer questions, and keep reception, restaurant and public areas tidy while supporting your teammates during busy periods.

This role offers a permanent contract, guaranteed hours, and training to help you grow, with shifts including evenings and weekends.