Ground Floor Guest Services Team Member – Permanent

Premier-Inn; Baglan; On-site; GBP 13,969,000 - 14,032,000; Full time

Benefits offered by this job

Permanent contract

Full training and support

Whitbread Benefits Card – up to 60%

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Job summary

Premier Inn in Port Talbot invites applications for a Ground Floor Team Member. You’ll welcome guests, help with check-in, and serve breakfast or dinner, while keeping the reception and public areas tidy. You’ll work 15 guaranteed hours weekly on a permanent contract, including evenings, weekends, and busy periods.

No hotel experience is required; people from retail, cafés, pubs, and customer service are encouraged to apply. You’ll be supported with training and become part of a close-knit team.

Qualifications

• No hotel experience required.
• Previous service or retail experience can help.
• Friendly and calm under pressure, ready to learn.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Keep reception, restaurant and public areas looking their best
• Support teammates across the hotel when busy
• Ensure every guest feels looked after from arrival to departure

Skills

Customer service

Communication

Teamwork

friendliness

Job description

Premier Inn in Port Talbot invites applications for a Ground Floor Team Member. You’ll welcome guests, help with check-in, and serve breakfast or dinner, while keeping the reception and public areas tidy. You’ll work 15 guaranteed hours weekly on a permanent contract, including evenings, weekends, and busy periods.

No hotel experience is required; people from retail, cafés, pubs, and customer service are encouraged to apply. You’ll be supported with training and become part of a close-knit team.