Hotel Receptionist - Part Time

Dakota Hotel Group; Glasgow; On-site; GBP 16,531 - 19,286; Full time

Benefits offered by this job

Special discounts on stays and dining

Employee Assistance Program

Meals on duty

Bonuses to recommend friends

Job summary

Dakota Hotel Group in Glasgow is seeking an Evening Receptionist to join their team. This role involves welcoming guests, managing check-ins and check-outs, and ensuring exceptional service. The successful candidate will have strong administration skills, be a great communicator, and embrace the company's culture of positivity.

Benefits include special discounts, mental health support, flexible working options, and opportunities for professional development. You will be required to work a minimum of 18 hours per week.

Qualifications

• Minimum of two years working experience in a hospitality setting, preferably in a hotel.
• Enthusiastic individual promoting a positive culture.
• Flexibility with shift patterns and availability.

Responsibilities

• Carry out reception duties including welcoming guests and checking them in and out.
• Provide high guest service in line with company values.
• Collaborate with other departments for effective communication.

Skills

Strong administration skills

Great communicator

Fully computer literate

Ability to prioritize

Attention to detail

Tools

Property management system knowledge

Job description

Dakota Hotel based in Glasgoware seeking a genuine people person with strong administration skills for the role of Evening Receptionist.

CONTRACT AND PAY RATE

Earnings are £13.00 per hour, paid weekly.

The role carries a permanent contract of a minimum of 18 hours per week, usually shifts will be 15:00-21:00, working any 3 days out of 7.

PRIMARY ROLE RESPONSIBILITIES

• To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• To have a comprehensive knowledge of the Front Office computer systems.
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.

BENEFITS

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

• Special discounts on stays and dining at any Dakota.
• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
• Support from our inhouse Mental Health Champions.
• Additional holiday day on the first anniversary of your employment.
• Family-friendly flexible working options.
• Meals on duty and uniforming.
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor.
• Accredited, certified compliance training given on employment.
• Access to a suite of external, certified resources via our Learning Management System.
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.

Full terms on our benefits can be found in our Handbook.

APPLICANT REQUIREMENTS

• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• A strong administrator with the ability to prioritise and work at pace.
• Great communicator and a genuine people person.
• Fully computer literate. A knowledge of a property management system is desirable however full training will be given.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.