Front Desk Guest Experience Specialist

Leonardo Hotel Middlesbrough; Tees Valley; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Special room rates

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training & progression

Job summary

Leonardo Hotel Middlesbrough is seeking a friendly Receptionist to welcome guests, manage check-in and check-out, and uphold the hotel’s service standards. You will be the first point of contact, helping guests have a memorable stay.

Join a vibrant team with ongoing training, wellbeing initiatives, and clear progression opportunities across the Leonardo Hotels portfolio. Your role will involve collaboration with other departments to deliver a five-star guest experience daily.

Qualifications

• Customer-facing hospitality experience is helpful
• Excellent communication and interpersonal skills
• Strong organisational abilities for smooth front-desk operations

Responsibilities

• Greet guests and check them in/out in a friendly, efficient manner
• Provide information and local recommendations to guests
• Coordinate with other hotel departments to fulfill guest needs
• Represent the hotel as an ambassador and uphold brand standards

Skills

Guest service

Communication

Team player

Organisational skills

Job description

Leonardo Hotel Middlesbrough is seeking a friendly Receptionist to welcome guests, manage check-in and check-out, and uphold the hotel’s service standards. You will be the first point of contact, helping guests have a memorable stay.

Join a vibrant team with ongoing training, wellbeing initiatives, and clear progression opportunities across the Leonardo Hotels portfolio. Your role will involve collaboration with other departments to deliver a five-star guest experience daily.