Front Desk & Guest Experience Specialist

Formby Hall Golf Resort and Spa; Sefton; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free Uniform

Meals whilst on duty

Opportunities for training and career

Discounts on hotel stays and dining

Exclusive shopping discounts via our平台

Celebratory team events and long-serv​

A fun, inclusive, and supportive team 

Team Member events

Free car parking

Job summary

Formby Hall Golf Resort & Spa in the North West invites applications for a friendly front desk/reception role. You will greet guests on arrival, check guests in and out, answer queries, and handle calls, emails, and reservations with care.

You'll promote hotel facilities, process payments, and collaborate with other departments to ensure a seamless guest journey. If you have strong communication, organisational skills and a positive, proactive approach, training will be provided.

Qualifications

• A warm, welcoming personality and strong communication skills.
• Excellent organisational and multitasking abilities.
• A proactive and positive approach to guest interactions.
• Flexibility to work shifts, including evenings, weekends and holidays.
• Previous experience in a similar role is a bonus, but not essential - full training will be provided.

Responsibilities

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using our reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone calls, emails, and reservations with accuracy and care.
• Processing payments and compiling guests' bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities, services, and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

Skills

Warm personality

Communication skills

Organisational skills

Multitasking

Proactive attitude

Shift flexibility

Tools

Reservation system

Job description

Formby Hall Golf Resort & Spa in the North West invites applications for a friendly front desk/reception role. You will greet guests on arrival, check guests in and out, answer queries, and handle calls, emails, and reservations with care.

You'll promote hotel facilities, process payments, and collaborate with other departments to ensure a seamless guest journey. If you have strong communication, organisational skills and a positive, proactive approach, training will be provided.