Hotel Reception Team Member

Formby Hall Golf Resort and Spa; Sefton; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free Uniform

Meals whilst on duty

Opportunities for training and career

Discounts on hotel stays and dining

Exclusive shopping discounts via our平台

Celebratory team events and long-serv​

A fun, inclusive, and supportive team 

Team Member events

Free car parking

Job summary

Formby Hall Golf Resort & Spa in the North West invites applications for a friendly front desk/reception role. You will greet guests on arrival, check guests in and out, answer queries, and handle calls, emails, and reservations with care.

You'll promote hotel facilities, process payments, and collaborate with other departments to ensure a seamless guest journey. If you have strong communication, organisational skills and a positive, proactive approach, training will be provided.

Qualifications

• A warm, welcoming personality and strong communication skills.
• Excellent organisational and multitasking abilities.
• A proactive and positive approach to guest interactions.
• Flexibility to work shifts, including evenings, weekends and holidays.
• Previous experience in a similar role is a bonus, but not essential - full training will be provided.

Responsibilities

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using our reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone calls, emails, and reservations with accuracy and care.
• Processing payments and compiling guests' bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities, services, and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

Skills

Warm personality

Communication skills

Organisational skills

Multitasking

Proactive attitude

Shift flexibility

Tools

Reservation system

Job description

At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the courseDornoch We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create. At the core of everything we do are our REACH People Values:

• Respect - We treat every guest and colleague with kindness and dignity.
• Excellence - We go the extra mile in pursuit of outstanding service.
• Accountability - We take ownership of our actions and follow through on our promises.
• Cooperation - We work together as one team to deliver the best experience.
• Honesty - We act with integrity and transparency at all times.

How We Do It

We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

What You'll Do

You'll be responsible for:

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using our reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone calls, emails, and reservations with accuracy and care.
• Processing payments and compiling guests' bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities, services, and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

We're looking for friendly, confident team members who are passionate about delivering great guest service.

You'll have:

• A warm, welcoming personality and strong communication skills.
• Excellent organisational and multitasking abilities.
• A proactive and positive approach to guest interactions.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Previous experience in a similar role is a bonus, but not essential - full training will be provided.

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world's most iconic destinations.

Benefits

• Free Uniform
• Meals whilst on duty
• Opportunities for training and career development including apprenticeships
• Discounts on hotel stays and dining for you and your loved ones.
• Exclusive shopping discounts via our benefits platform
• Celebratory team events and long-service recognition.
• A fun, inclusive, and supportive team environment.
• Team Member events
• Free car parking

Equal Opportunities

We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.