Front Desk Host – Luxury Resort & Spa

Schulte European Group; Nottingham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free Uniform

Meals on duty

Training and career development

Discounts on hotel stays and dining

Exclusive shopping discounts

Team events

Free car parking

Job summary

Formby Hall Golf Resort & Spa in the North West is seeking a Reception Team Member to be the first point of contact for guests, delivering warm welcomes and smooth check-ins. You’ll handle reservations, answer queries, and support with guest requests with professionalism and a smile.

We value hospitality, teamwork and a positive attitude. Training is provided, shifts include evenings and weekends, and a range of benefits awaits the right candidate.

Qualifications

• Warm, welcoming personality and strong communication skills.
• Excellent organisational and multitasking abilities.
• Proactive and positive approach to guest interactions.
• Flexibility to work shifts, including evenings, weekends and holidays.
• Previous experience in a similar role is a bonus, but not essential — full training will be provided.

Responsibilities

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using the reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone calls, emails, and reservations with accuracy and care.
• Processing payments and compiling guests’ bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities, services and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

Skills

Warm personality

Excellent communication

Organisational skills

Multitasking

Proactive attitude

Flexibility

Job description

Formby Hall Golf Resort & Spa in the North West is seeking a Reception Team Member to be the first point of contact for guests, delivering warm welcomes and smooth check-ins. You’ll handle reservations, answer queries, and support with guest requests with professionalism and a smile.

We value hospitality, teamwork and a positive attitude. Training is provided, shifts include evenings and weekends, and a range of benefits awaits the right candidate.