Front Desk Guest Experience Specialist

Hilton Garden Inn Stoke on Trent; Hanley; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &F

Birthday leave

Maternity/adoption/shared parental-

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend £250 per referral

Flexible working arrangements

Wagestream - pay on demand

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management in the United Kingdom is seeking a friendly Receptionist to join our hotel team. You will greet guests, manage check-ins and check-outs, and help guests discover local highlights to elevate their stay.

This role rewards proactive individuals with flexible hours and opportunities to grow within RBH. You will collaborate across departments to ensure smooth operations and memorable guest experiences at the front desk.

Qualifications

• People person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organized, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

Job description

RBH Hospitality Management in the United Kingdom is seeking a friendly Receptionist to join our hotel team. You will greet guests, manage check-ins and check-outs, and help guests discover local highlights to elevate their stay.

This role rewards proactive individuals with flexible hours and opportunities to grow within RBH. You will collaborate across departments to ensure smooth operations and memorable guest experiences at the front desk.