Front Desk Guest Experience Specialist

Sarova Hotels; Greater London; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Wagestream

Paid birthday leave

24/7 Employee Assistance Programme

Saroving Rewards for going the extra‑m

Employee appreciation events

Family & Friends Accommodation rates &

employee F&B discounts at all hotels

Training and development opportunities

Job summary

The Rembrandt hotel in central London is seeking an experienced receptionist to join our Front Office team. You will be the friendly face greeting guests, handling check-in/out, and directing inquiries with warmth and professionalism.

Responsibilities include using Opera, liaising with housekeeping and reservations, and promoting hotel facilities. A positive, proactive attitude and flexible rota are essential for success in this busy luxury hotel.

Qualifications

• Previous experience in a similar customer facing role, ideally in hospitality.
• Excellent communications skills and the commitment to deliver great customer service with a smile.
• Excellent command of the English language both written and oral as telephone work is required
• Good presentation, with an outgoing personality, excellent interpersonal skills with a friendly yet professional manner
• Lots of initiative and be able to work on your own and work well under pressure
• A positive attitude and outlook and a willingness to learn, contribute and grow.
• Flexibility to work any five out of seven days on a rota basis, early mornings, late evenings and weekends as required.

Responsibilities

• Provide a welcoming and friendly atmosphere for guests and visitors.
• Perform smooth check-in and check-out using Opera.
• Handle guest inquiries and resolve issues promptly and professionally.
• Coordinate with housekeeping/maintenance for requests and issues.
• Operate the hotel switchboard for clear internal communication.

Skills

Customer service

Excellent communication

English proficiency

People skills

Calm under pressure

Flexible schedule

Initiative

Tools

Opera

Job description

The Rembrandt hotel in central London is seeking an experienced receptionist to join our Front Office team. You will be the friendly face greeting guests, handling check-in/out, and directing inquiries with warmth and professionalism.

Responsibilities include using Opera, liaising with housekeeping and reservations, and promoting hotel facilities. A positive, proactive attitude and flexible rota are essential for success in this busy luxury hotel.