Guest Experience Receptionist - Front Desk (Hotel)

Sarova Rembrandthotel; United Kingdom; Remote; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Wagestream

Birthday day off paid

Employee Assistance Programme

Saroving Rewards

Employee events

Accommodation rates & F&B discounts

Training & development

Job summary

The Rembrandt is seeking an experienced Receptionist to join our friendly Front Office team. You will be the welcoming face of the hotel, delivering outstanding guest service with a warm, confident, and professional demeanor.

Join a team that values initiative, a positive attitude and a commitment to growth, with opportunities for training and development and employee benefits. This role requires flexibility to work early mornings, evenings, weekends on a rota basis.

Qualifications

• Previous experience in a similar customer facing role, ideally in hospitality.
• Excellent communications skills and the commitment to deliver great customer service with a smile.
• Excellent command of the English language both written and oral.
• Flexible to work five out of seven days on a rota basis, early mornings, late evenings and weekends as required.
• Good presentation, with an outgoing personality, excellent interpersonal skills with a friendly yet professional manner.

Responsibilities

• Providing a welcoming and friendly atmosphere for our guests & visitors, ensuring their stay is memorable.
• Performing smooth check-in and check-out for guests using Opera.
• Assisting with guest enquiries and requests and resolving issues promptly and professionally.
• Ensuring all housekeeping & maintenance requests are communicated between Reception and Housekeeping or Maintenance.
• Operating the hotel switchboard to provide excellent communication between callers, guests and all departments.
• Liaising with reservations to ensure guest requests are dealt with efficiently.
• Taking room reservations out of office hours.
• Proactively selling all facilities and services available to our guests.
• Working with colleagues to ensure smooth service and high team morale.
• Attending training & completing e-learning modules to improve skills and development.

Skills

Customer service

Communication skills

English proficiency

Interpersonal skills

Initiative

Positive attitude

Job description

The Rembrandt is seeking an experienced Receptionist to join our friendly Front Office team. You will be the welcoming face of the hotel, delivering outstanding guest service with a warm, confident, and professional demeanor.

Join a team that values initiative, a positive attitude and a commitment to growth, with opportunities for training and development and employee benefits. This role requires flexibility to work early mornings, evenings, weekends on a rota basis.