Receptionist - South Kensington, London

Sarova Hotels; Greater London; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Wagestream

Paid birthday leave

24/7 Employee Assistance Programme

Saroving Rewards for going the extra‑m

Employee appreciation events

Family & Friends Accommodation rates &

employee F&B discounts at all hotels

Training and development opportunities

Job summary

The Rembrandt hotel in central London is seeking an experienced receptionist to join our Front Office team. You will be the friendly face greeting guests, handling check-in/out, and directing inquiries with warmth and professionalism.

Responsibilities include using Opera, liaising with housekeeping and reservations, and promoting hotel facilities. A positive, proactive attitude and flexible rota are essential for success in this busy luxury hotel.

Qualifications

• Previous experience in a similar customer facing role, ideally in hospitality.
• Excellent communications skills and the commitment to deliver great customer service with a smile.
• Excellent command of the English language both written and oral as telephone work is required
• Good presentation, with an outgoing personality, excellent interpersonal skills with a friendly yet professional manner
• Lots of initiative and be able to work on your own and work well under pressure
• A positive attitude and outlook and a willingness to learn, contribute and grow.
• Flexibility to work any five out of seven days on a rota basis, early mornings, late evenings and weekends as required.

Responsibilities

• Provide a welcoming and friendly atmosphere for guests and visitors.
• Perform smooth check-in and check-out using Opera.
• Handle guest inquiries and resolve issues promptly and professionally.
• Coordinate with housekeeping/maintenance for requests and issues.
• Operate the hotel switchboard for clear internal communication.

Skills

Customer service

Excellent communication

English proficiency

People skills

Calm under pressure

Flexible schedule

Initiative

Tools

Opera

Job description

An excellent opportunity for an experienced Receptionist to be part of our friendly and professional Reception team. Our Front Office team is the welcoming face of our hotel. As a Receptionist you will be responsible for creating that all important first and last impressions on our guests. Being in a customer facing role means you are a friendly, well - presented and confident individual with a warm way with people. We believe it is the people we employ that make the difference to the experience of our guests and that is why we are looking for someone who is ready to go above and beyond in everything they do.,

• Providing a welcoming and friendly atmosphere for our guests & visitors, ensuring their stay with is us memorable.
• Performing smooth check-in and check-out for guests using Opera
• Assisting with guest enquiries and requests and resolving issues or concerns; responding promptly and professionally at all times.
• Ensuring all housekeeping & maintenance requests and issues are communicated between Reception and Housekeeping or Maintenance promptly & are satisfactorily resolved.
• Operating the hotel switchboard to provide excellent communication between callers, guests and all departments.
• Liaising with reservations to ensure guest requests are dealt with efficiently
• Taking room reservations out of office hours
• Proactively selling all facilities and services available to our guests
• Working with your colleagues to ensure smooth service and high team morale
• Attending training & completing e-learning modules to improve your skills and aid your development

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

• Previous experience in a similar customer facing role, ideally in hospitality
• Excellent communications skills and the commitment to deliver great customer service with a smile.
• Excellent command of the English language both written and oral as telephone work is required
• Good presentation, with an outgoing personality, excellent interpersonal skills with a friendly yet professional manner
• Lots of initiative and be able to work on your own and work well under pressure
• A positive attitude and outlook and a willingness to learn, contribute and grow.
• Flexibility to work any five out of seven days on a rota basis, early mornings, late evenings and weekends as required. A four star hotel in the centre in South Kensington and Knightsbridge, The Rembrandt offers 194 luxurious bedrooms, 6 flexible event suites, a newly renovated restaurant and bar, and Aquilla Health and Fitness. Placed just across the road from London's Victoria and Albert Museum, The Rembrandt is located in a superb area, just steps from the Natural History Museum, Science Museum, Hyde Park, Harrods and the Royal Albert Hall. A favourite of independent business and leisure travellers from across the globe, The Rembrandt prides itself on offering impeccable service to every guest. At The Rembrandt, we love what we do, and we're looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Rembrandt's team, you will enjoy a range of benefits, including:
• Wagestream - flexible access to your earned wages & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential