Front Office Host | Guest Experience in London

Apex Hotels; Greater London; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Inhouse company interactive employee沟通

Access to gym and pools

Healthy meals while working

Employee Assistance Programme

Financial Wellbeing App (early pay)

£200 referral bonus

Discounts on dining

Cycle to Work Scheme

Discounted room rates for employees

Spa treatments and product discounts

Life Assurance

Job summary

Apex Hotels in London is seeking a Front Office Receptionist to deliver a high level of service to all guests. You will welcome guests, assist with check-in/out, and provide information on local attractions and hotel facilities.

You will answer calls and emails, contribute to a friendly, efficient front desk, and help create memorable guest experiences. The role includes learning and development, and staff benefits are highlighted in the recruitment materials.

Qualifications

• Excellent organisational skills and attention to detail.
• Ability to multi-task and manage a variable workload.
• Strong customer service mindset to deliver a warm welcome.
• Wish to learn and grow, including a 12-week learning journey.

Responsibilities

• Greet guests with a friendly hello and infectious smile.
• Ensure seamless guest check-in/check-out procedures.
• Provide accurate information about local area and hotel facilities.
• Answer phone calls and emails promptly.
• Create a brilliant customer service environment to promote loyalty.

Skills

Customer service

Multi-tasking

Attention to detail

Organisational skills

Communication

Job description

Apex Hotels in London is seeking a Front Office Receptionist to deliver a high level of service to all guests. You will welcome guests, assist with check-in/out, and provide information on local attractions and hotel facilities.

You will answer calls and emails, contribute to a friendly, efficient front desk, and help create memorable guest experiences. The role includes learning and development, and staff benefits are highlighted in the recruitment materials.