Front Desk & Guest Experience Specialist

Harri; Grantham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free parking

Health club membership

Golf discounts

QHotels discounts

Family & Friends discounts

Training support

Employee assistance program

Refer a friend

Learning & development

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham seeks an enthusiastic guest services associate to greet guests, manage registrations, and handle payments at the front desk. You will address inquiries, resolve issues, and ensure guests leave with a positive impression of the property.

The role emphasizes outstanding customer service, professional communication, and the ability to multitask in a busy hotel environment, with a collaborative team culture under The QHotels Collection.

Qualifications

• Passion for customer service.
• Experience in a customer facing role.
• Conflict resolution experience.
• Ability to work under pressure and multi-task.
• Strong time management and organisational skills.

Responsibilities

• Greet guests on arrival and facilitate check-in/check-out.
• Take payments and handle basic administrative duties.
• Respond promptly to guest inquiries and resolve complaints.
• Maintain high guest satisfaction throughout their stay.

Skills

Customer service

Guest greeting

Conflict resolution

Time management

Multitasking

Job description

Belton Woods Hotel, Spa & Golf Resort in Grantham seeks an enthusiastic guest services associate to greet guests, manage registrations, and handle payments at the front desk. You will address inquiries, resolve issues, and ensure guests leave with a positive impression of the property.

The role emphasizes outstanding customer service, professional communication, and the ability to multitask in a busy hotel environment, with a collaborative team culture under The QHotels Collection.