Front Desk Guest Experience Coordinator

QHotels Ltd.; Grantham; Hybrid; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Free parking

Health club membership

Discounts across golf

Discounts across The QHotelsCollection

Family & Friends discounts across QHOT

Training & professional qualifications

Learning & development opportunities

Employee Assistance Program –Hospitaly

Refer a friend scheme

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham, part of The QHotels Collection, seeks a guest-focused team member. You’ll be the first impression for guests, greeting arrivals, assigning rooms, and handling payments, while addressing inquiries with warmth to ensure memorable stays.

We offer strong benefits, including employee discounts across the collection, training support, a Health club membership, and access to Hospitality Action.

Qualifications

• Passion for delivering great customer service.
• Experience in a customer-facing role.
• Ability to resolve conflicts calmly and effectively.
• Capacity to work under pressure while multitasking.
• Strong organisational and time-management skills.

Responsibilities

• Greet guests on arrival, assign rooms and process payments.
• Handle guest enquiries and complaints in a friendly, professional manner.
• Support with general administrative duties and guest requests.

Skills

Customer service

People skills

Conflict resolution

Multitasking

Time management

Job description

Belton Woods Hotel, Spa & Golf Resort in Grantham, part of The QHotels Collection, seeks a guest-focused team member. You’ll be the first impression for guests, greeting arrivals, assigning rooms, and handling payments, while addressing inquiries with warmth to ensure memorable stays.

We offer strong benefits, including employee discounts across the collection, training support, a Health club membership, and access to Hospitality Action.