Guest Experience Supervisor – Hospitality & F&B

QHotels Ltd.; Grantham; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Free health club membership

Golf discounts

Discounts across The QHotelsCollection

Family & Friends discounts

Training & professional qualifications

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a capable supervisor to lead a hospitality team and deliver outstanding guest experiences. You will motivate staff, ensure high service standards, and train team members to upsell promotions to guests.

The role focuses on driving revenue while maintaining efficiency and quality in a fast-paced, service-oriented operation across the hotel, golf, and leisure facilities. Previous supervisory experience in hospitality is essential.

Qualifications

• Previous experience in a supervisory role in a hospitality food & beverage department.
• Ability to work in a professional, efficient, high quality, service-oriented operation.
• A good knowledge on wines and spirits.
• Excellent team motivator and team builder.

Responsibilities

• Supervise and lead the team to deliver a high standard of guest experience.
• Drive revenue by upselling and explaining promotions to guests.

Skills

F&B supervisory

Wine knowledge

Spirits knowledge

Team motivation

Job description

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a capable supervisor to lead a hospitality team and deliver outstanding guest experiences. You will motivate staff, ensure high service standards, and train team members to upsell promotions to guests.

The role focuses on driving revenue while maintaining efficiency and quality in a fast-paced, service-oriented operation across the hotel, golf, and leisure facilities. Previous supervisory experience in hospitality is essential.