Guest Experience Host - Front Desk & Service

Belton Woods; Grantham; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Free health club

Golf discounts

QHotels discounts

Family & Friends discounts

Training support

Learning & development

Employee assistance

Refer a friend

Free parking

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a front-of-house team member to warmly welcome guests, manage check-ins, process payments and handle administrative tasks. You will ensure all guest inquiries and complaints are handled professionally to maintain high satisfaction levels.

Belton Woods offers a range of benefits and a supportive hospitality environment, with opportunities for training and development within The QHotels Collection.

Qualifications

• Show passion for delivering outstanding customer service.
• Experience working in a customer-facing role is expected.
• Ability to resolve conflicts calmly and effectively.
• Capable of working under pressure and multitasking.
• Strong time management and organisational skills are essential.

Responsibilities

• Greet guests, assign rooms, take payments and perform general admin duties; ensure guest enquiries/complaints are handled courteously and to guest satisfaction.

Skills

Customer service passion

Customer facing experience

Conflict resolution

Under pressure multitasking

Time management

Job description

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a front-of-house team member to warmly welcome guests, manage check-ins, process payments and handle administrative tasks. You will ensure all guest inquiries and complaints are handled professionally to maintain high satisfaction levels.

Belton Woods offers a range of benefits and a supportive hospitality environment, with opportunities for training and development within The QHotels Collection.