Front Desk Guest Experience Specialist

Malmaison Hotel Du Vin Holdings Limited; Glasgow; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff room rates at Malmaison/Hotel du

Friends and family room rate 50% off

35% dining discount

Fully funded Apprenticeship

Career development programmes

High street discounts

Cycle to work scheme

Healthcare plans

Referral bonuses up to £1500

Uniform provided

Wellness/Campaign days calendar

Job summary

Malmaison Glasgow is seeking a friendly, energetic receptionist to join our team as the face of the hotel. Typical shifts include early, mid and late, with a commitment to delivering exceptional guest experiences and a pathway to supervisory roles within Malmaison.

You’ll join a brand focused on memorable service, with many perks and opportunities for internal development, including apprenticeship programs after probation. This is a 30-hour, permanent contract in Glasgow.

Qualifications

• Experience in hospitality or front-of-house roles.
• Ability to communicate clearly and warmly with guests.
• Professional, friendly demeanor and strong service mindset.

Responsibilities

• Greet guests and be the face of the hotel.
• Handle guest queries and direct to relevant teams.
• Set the tone of the guest visit and ensure memorable service.
• Deliver high standards of service and guest satisfaction.

Skills

Hospitality experience

Customer service

Communication

Job description

Malmaison Glasgow is seeking a friendly, energetic receptionist to join our team as the face of the hotel. Typical shifts include early, mid and late, with a commitment to delivering exceptional guest experiences and a pathway to supervisory roles within Malmaison.

You’ll join a brand focused on memorable service, with many perks and opportunities for internal development, including apprenticeship programs after probation. This is a 30-hour, permanent contract in Glasgow.