Guest Experience Host - Front Desk (Part-Time, Edinburgh)

Malmaison Hotel Du Vin Holdings Limited; City of Edinburgh; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Staff discounts

Discounted dining

Apprenticeship opportunities

Wellbeing programs

Job summary

Malmaison Hotel Du Vin Holdings Limited in Edinburgh is seeking a friendly receptionist to join our team. You will be the face of our hotel, delivering cheerful service and handling guest queries with a smile.

A permanent position with the opportunity to grow within the brand is offered, along with a range of staff perks and development options. The role emphasizes creating memorable guest experiences, maintaining brand standards, and supporting colleagues to ensure every guest leaves satisfied.

Qualifications

• Hospitality background or front-of-house experience preferred.
• Strong interpersonal and verbal communication skills.
• Ability to remain professional and friendly in busy environments.

Responsibilities

• Greet guests and handle check-in/check-out with a warm, friendly approach.
• Answer queries and provide information on hotel facilities and local area.
• Maintain high standards of presentation and service throughout shifts.
• Collaborate with team to ensure guest satisfaction and smooth operations.

Skills

Hospitality experience

Customer service

Communication skills

Job description

Malmaison Hotel Du Vin Holdings Limited in Edinburgh is seeking a friendly receptionist to join our team. You will be the face of our hotel, delivering cheerful service and handling guest queries with a smile.

A permanent position with the opportunity to grow within the brand is offered, along with a range of staff perks and development options. The role emphasizes creating memorable guest experiences, maintaining brand standards, and supporting colleagues to ensure every guest leaves satisfied.