Front Desk & Guest Experience Specialist

Dick Lovett; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Dick Lovett in the United Kingdom is seeking a friendly receptionist to manage a professional front-of-house presence at the BMW/MINI dealerships. You will greet customers, answer phone inquiries, relay messages to Sales, Service, or Parts, and assist with general administrative tasks.

The role requires a proactive, courteous approach and a tidy, welcoming reception area. You will provide cover across dealership departments and help maintain refreshments displays and stock levels.

Qualifications

• Customer service experience preferred.
• Strong communication and telephone manner.
• Organised with attention to detail.

Responsibilities

• To answer the telephone politely and efficiently (as listed).
• To deal with enquiries, taking messages or redirecting calls as appropriate.
• To provide a friendly and helpful reception experience at all times.
• Greet customers, notify the Sales, Service or Parts departments of their arrival, and maintain a high standard of professionalism at all times.
• To assist in any other administrative or stocking duties as required.
• To ensure displays and refreshment areas are kept clean, fully stocked and orderly.
• Provide support and cover to the BMW and MINI dealerships.

Job description

Dick Lovett in the United Kingdom is seeking a friendly receptionist to manage a professional front-of-house presence at the BMW/MINI dealerships. You will greet customers, answer phone inquiries, relay messages to Sales, Service, or Parts, and assist with general administrative tasks.

The role requires a proactive, courteous approach and a tidy, welcoming reception area. You will provide cover across dealership departments and help maintain refreshments displays and stock levels.