BMW Showroom Host & Guest Experience Lead

Sytner Group; Blossomfield; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement – 33 days

Maternity/Paternity and Adoption Pay

Career Development

Discounted Car Schemes

High Street Discounts

Cycle to work scheme

Volunteer day

Job summary

Sytner Solihull is looking for a friendly Receptionist/Host to join our Welcome team. You will welcome customers, direct them to the correct department, and offer refreshments to immerse them in the BMW world.

You will also manage calls and connect them to the right department, maintaining a warm, personal showroom experience. This fixed term maternity cover requires proactive, detail‑oriented communication.

Qualifications

• Warm and cheerful voice when answering calls and greeting visitors.
• Proactive communication with management and dealership teams.
• Initiative in creating customer experiences and solving issues.
• Excellent organisational and preparation skills with attention to detail.

Responsibilities

• Greet customers and guests, directing them to the correct department.
• Manage incoming calls and connect to the right team promptly.
• Offer refreshments and ensure a welcoming showroom experience.
• Work varied full/part-time patterns, including weekends, for high service levels.

Skills

Proactive communicator

Organisational skills

Attention to detail

Customer service mindset

Job description

Sytner Solihull is looking for a friendly Receptionist/Host to join our Welcome team. You will welcome customers, direct them to the correct department, and offer refreshments to immerse them in the BMW world.

You will also manage calls and connect them to the right department, maintaining a warm, personal showroom experience. This fixed term maternity cover requires proactive, detail‑oriented communication.