Customer Inquiry & Appointment Specialist

Dick Lovett; Melksham; On-site; GBP 22,000 - 32,000; Full time

Job summary

Dick Lovett in the United Kingdom is seeking a Digital Enquiry Specialist to manage and respond to customer enquiries across online channels, email, social media, and phone, while collaborating with the Sales team to deliver a professional, timely, and personalised experience.

You will qualify opportunities, arrange appointments, viewings and test drives, maintain CRM records with GDPR compliant data, and support customer retention through proactive follow-ups and coordinated cross-team

Responsibilities

• Responding promptly and professionally to customer enquiries.
• Understanding customer requirements and identifying suitable solutions.
• Qualifying sales opportunities and arranging appointments, vehicle viewings, and test drives.
• Following up with prospective customers and maintaining regular communication throughout their journey.
• Accurately recording customer information and interactions within CRM systems.
• Supporting customer retention activities and identifying opportunities for additional business.
• Working collaboratively with colleagues to ensure a seamless customer experience.
• Maintaining high standards of data accuracy and compliance with GDPR requirements.

Job description

Dick Lovett in the United Kingdom is seeking a Digital Enquiry Specialist to manage and respond to customer enquiries across online channels, email, social media, and phone, while collaborating with the Sales team to deliver a professional, timely, and personalised experience.

You will qualify opportunities, arrange appointments, viewings and test drives, maintain CRM records with GDPR compliant data, and support customer retention through proactive follow-ups and coordinated cross-team