Front of House Host — Customer Service & Access Control

Mitie Cleaning & Hygiene Services; Aldermaston; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Salary Finance scheme

Mitie Choices lifestyle benefits

Up to five extra days’ holiday

MiDeals discounts

Cycle-to-work scheme

Life cover up to four times salary

Enhanced pension contributions

Mitie Stars recognition

Top prize £10,000 occasionally

Job summary

Mitie Cleaning & Hygiene Services in Reading is seeking a Front of House Team Member to be the friendly face of our service, delivering a welcoming and secure environment for visitors and staff. You will help uphold site standards and support multiple service functions across the premises.

You will thrive on delivering first-class customer service, work well in a dynamic setting, and have a proactive, responsible attitude.

Qualifications

• Customer-first mindset and ability to build relationships.
• Proactive, enthusiastic and detail-focused approach.
• Confident, clear and courteous communication.
• Current SIA licence or willingness to obtain with support.
• Flexibility to rotate across departments.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver exceptional customer service across all site areas.
• Fulfil site requirements per SLA.
• Handle customer requests quickly and efficiently.
• Support site safety and security by following task instructions.
• Monitor compliance with site rules and escalate when needed.
• Undertake reception and admin duties and develop service area expertise.
• Collaborate with and support other service lines as required.

Skills

Customer-focused mindset

Strong communication

Team player

Proactive and detail-oriented

Flexibility and openness to rotation

Independent work ability

Tools

Word

Excel

Outlook

Job description

Mitie Cleaning & Hygiene Services in Reading is seeking a Front of House Team Member to be the friendly face of our service, delivering a welcoming and secure environment for visitors and staff. You will help uphold site standards and support multiple service functions across the premises.

You will thrive on delivering first-class customer service, work well in a dynamic setting, and have a proactive, responsible attitude.