Front Desk & Guest Experience Specialist

Cycas Hospitality UK Ltd; City of Edinburgh; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading hospitality company based in Edinburgh is seeking a Receptionist/Guest Service Representative. The role requires excellent customer service skills and a proactive attitude towards guest needs, contributing to a unique guest experience. Candidates should have prior experience in hospitality, along with a working knowledge of Opera PMS and MARSHA. Competitive salary, 40 hours/week with great development opportunities and discounts on hotel stays offered.

Benefits

Competitive salary and package

Exclusive employee discounted rates

Continuous paid training

Free healthcare plan

Wholesale price discounts on jewellery

Qualifications

• Previous work experience in hospitality is essential.
• Demonstrate a service attitude that exceeds expectations.
• Candidates with a strong Front office background are preferred.

Responsibilities

• Be conversant with hotel facilities and services.
• Deal with cash and credit transactions according to policy.
• Operate the hotel switchboard and handle calls.
• Anticipate guest needs and deliver exceptional service.
• Ensure smooth daily hotel operations from the guest perspective.

Skills

Excellent customer service skills

High level of product knowledge

Strong people skills

Ability to understand guest needs

Teamwork

Tools

Opera PMS

MARSHA

Job description

A leading hospitality company based in Edinburgh is seeking a Receptionist/Guest Service Representative. The role requires excellent customer service skills and a proactive attitude towards guest needs, contributing to a unique guest experience. Candidates should have prior experience in hospitality, along with a working knowledge of Opera PMS and MARSHA. Competitive salary, 40 hours/week with great development opportunities and discounts on hotel stays offered.