Front Desk Guest Care Specialist

Glasgow Argyle Hotel, Signature Collection By Best Western; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Enviable employee discounts on bedroom

Shopping discounts across categories

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing tips and support fitness

Recipe ideas

Wellbeing podcasts and tv

Breathing exercises

24/7 advice and support line

Team reward & recognition

Free meals on duty

Job summary

Glasgow Argyle Hotel, Signature Collection by Best Western is seeking a friendly Front Office Team Member to warmly welcome guests and ensure a smooth arrival experience.

You will be the first point of contact, handling check‑in/check‑out, guest inquiries, and coordinating with hotel teams to deliver memorable experiences. This on‑site role is based at our Glasgow property and offers opportunities to grow in hospitality.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check‑in and check‑out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record‑keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well‑coordinated guest journey

Job description

Glasgow Argyle Hotel, Signature Collection by Best Western is seeking a friendly Front Office Team Member to warmly welcome guests and ensure a smooth arrival experience.

You will be the first point of contact, handling check‑in/check‑out, guest inquiries, and coordinating with hotel teams to deliver memorable experiences. This on‑site role is based at our Glasgow property and offers opportunities to grow in hospitality.