Front Desk & Guest Experience Associate

The Nici Lymington

Pennington

On-site

GBP 19,000 - 23,000

Full time

4 days ago

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Benefits offered by this job

Staff discounts

Training opportunities

Career progression

Supportive environment

Career across NICI

Job summary

The NICI Collection is seeking a Front Office Team Member in Pennington, United Kingdom, to be at the heart of the guest experience. You will welcome guests, manage check-ins and check-outs, and handle requests to ensure a smooth and memorable stay.

You'll join a fast-paced team, provide excellent service, and contribute to the overall guest journey across our growing collection of luxury hotels. Evening/weekend shifts are required, with opportunities for career progression and staff discounts

Qualifications

Excellent communication and interpersonal skills are essential.
Strong customer service mindset with hospitality awareness.
Ability to work in a fast-paced guest-facing environment.

Responsibilities

Welcome guests and provide a warm, professional arrival experience.
Handle check-ins and check-outs accurately and efficiently.
Assist with guest enquiries, requests and reservations.
Answer telephone calls and respond to general enquiries.
Process payments and maintain guest information.
Share information about hotel facilities, restaurants, spa services and local attractions.
Communicate with other hotel departments to fulfill guest requests.