Front Office Leader: Guest Experience & Flex Shifts

The NICI Lymington; South Baddesley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Service charge

Staff discounts

Meals on duty

Ongoing training and development

Career progression

Leadership development

Collaborative hospitality team

Job summary

THE NICI Collection in the United Kingdom is seeking a confident Front Office Assistant Manager to join our guest-facing team. Working alongside the Reception Manager, you will help oversee the daily running of Front Office, delivering warm, efficient and professional service from arrival to departure.

You will lead by example, support the team, manage rota planning, handle guest concerns and ensure health and safety and hotel standards are followed.

Qualifications

• You will have experience in a hotel Front Office environment.
• You should be able to supervise and support a reception team.

Responsibilities

• Assist with the overall running of the Front Office department.
• Support and supervise the reception team throughout each shift.
• Ensure arrivals, departures and guest requests are handled efficiently and professionally.
• Create a welcoming and positive experience for every guest.
• Deal confidently with guest concerns and find appropriate solutions.
• Support induction, training and development of reception colleagues.
• Help maintain high standards across the department and address issues as they arise.
• Assist with rotas and daily staffing requirements.
• Maintain strong communication between Reception and other hotel departments.
• Ensure health and safety, company policies and hotel standards are followed.
• Take responsibility for Front Office in the Reception Manager's absence.
• Identify ways to improve the guest journey and department efficiency.

Job description

THE NICI Collection in the United Kingdom is seeking a confident Front Office Assistant Manager to join our guest-facing team. Working alongside the Reception Manager, you will help oversee the daily running of Front Office, delivering warm, efficient and professional service from arrival to departure.

You will lead by example, support the team, manage rota planning, handle guest concerns and ensure health and safety and hotel standards are followed.