Front Office Leader: Elevate Guests & Growth

The Nici Lymington; Pennington; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Career progression

Leadership support

Service charge

Job summary

The NICI Collection is expanding its luxury hotel group in the UK, and we are seeking a confident Front Office Assistant Manager to join the guest-facing team at THE NICI Lymington. You will support the Reception Manager and help oversee daily Front Office operations, ensuring a warm, efficient and professional service from guest arrival through to departure.

If you have Front Office experience, enjoy leading a team, and stay calm under pressure, you will thrive here, guiding shifts, handling

Qualifications

• Experience in a hotel Front Office environment.
• Previous supervisory or management experience in hotel reception.
• Genuinely enjoys looking after guests and creating memorable experiences.
• Confident leading and supporting a team.
• Clear, professional communication with guests and colleagues.
• Calm under pressure and able to make quick decisions.
• Organised, reliable and detail oriented.
• Comfortable handling guest concerns and resolving problems.
• Willing to work a flexible shift pattern, including weekends, evenings and bank holidays.
• Experience using a hotel PMS is advantageous.

Responsibilities

• Assist with the overall running of the Front Office department.
• Support and supervise the reception team during each shift.
• Make sure arrivals, departures and guest requests are handled efficiently and professionally.
• Create a welcoming and positive experience for every guest.
• Deal confidently with guest concerns and find appropriate solutions.
• Support the induction, training and ongoing development of reception colleagues.
• Help maintain high standards across the department and address issues as they arise.
• Assist with rotas and daily staffing requirements.
• Keep communication strong between Reception and other hotel departments.
• Ensure procedures relating to health and safety, company policies and hotel standards are followed.
• Take responsibility for the Front Office operation in the Reception Manager's absence.
• Help identify ways to improve the guest journey and day-to-day efficiency of the department.

Skills

Supervisory experience

Team leadership

Guest service orientation

Communication skills

Problem solving

Flexibility

Attention to detail

Hotel PMS experience

Tools

Hotel PMS

Job description

The NICI Collection is expanding its luxury hotel group in the UK, and we are seeking a confident Front Office Assistant Manager to join the guest-facing team at THE NICI Lymington. You will support the Reception Manager and help oversee daily Front Office operations, ensuring a warm, efficient and professional service from guest arrival through to departure.

If you have Front Office experience, enjoy leading a team, and stay calm under pressure, you will thrive here, guiding shifts, handling