Receptionist

The NICI Lymington; South Baddesley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discounts across THE NICI COLLeC

Job summary

THE NICI Collection is a luxury lifestyle hotel group in the UK, delivering exceptional hospitality, wellness experiences, and memorable journeys across desirable locations. As a Hotel Receptionist, you will be the face of the hotel, welcoming guests, handling check-ins/outs, enquiries, and reservations while promoting dining and spa services.

The role requires excellent communication, a professional presentation, and a flexible approach to shifts, including weekends, in a dynamic hotel

Qualifications

• Previous hotel, hospitality, or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional, friendly, and well-presented.
• Strong organisational skills and attention to detail.
• Flexible approach to working shifts, including weekends.

Responsibilities

• Welcome guests and manage check-ins and check-outs.
• Handle reservations, enquiries, and guest requests.
• Deliver exceptional customer service at all times.
• Maintain accurate guest records and payment information.
• Promote hotel facilities, dining experiences, and spa services.
• Resolve guest queries professionally and efficiently.

Skills

Customer service

Communication

Organisational skills

Professional appearance

Weekend availability

Job description

About THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, wellness experiences, and unforgettable guest journeys to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our original flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay and THE NICI New Forest, marking the beginning of an exciting growth journey for the brand.

The Role

As a Hotel Receptionist, you will be the face of the hotel, creating memorable first impressions and delivering exceptional service throughout each guest's stay.

Key Responsibilities

• Welcome guests and manage check-ins and check-outs.
• Handle reservations, enquiries, and guest requests.
• Deliver exceptional customer service at all times.
• Maintain accurate guest records and payment information.
• Promote hotel facilities, dining experiences, and spa services.
• Resolve guest queries professionally and efficiently.

About You

• Previous hotel, hospitality, or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional, friendly, and well-presented.
• Strong organisational skills and attention to detail.
• Flexible approach to working shifts, including weekends.

What We Offer

• Competitive salary.
• Staff discounts across THE NICI Collection.
• Career development opportunities.
• Training and support.

A dynamic and rewarding working environment.

Compensation: To be discussed