Front Desk Host – Luxury Hotel Experience & Growth

Harri; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Meals on duty

Training opportunities

Career progression

Supportive environment

NICI career path

Job summary

The NICI Collection is seeking a Front Office Team Member to be the welcoming face of our luxury hotels. You will handle guest arrival and departure, answer enquiries, and ensure smooth, memorable stays across busy shifts.

Ideal candidates have hospitality or customer service experience, strong communication, and a teamwork mindset. A positive, professional manner and attention to detail are essential for delivering exceptional guest experiences.

Qualifications

• Previous experience in hospitality or customer service
• Excellent communication and interpersonal skills
• Friendly, professional and welcoming manner
• Good organisational skills and attention to detail
• Ability to remain calm in a busy environment
• Team-oriented and flexible for shifts

Responsibilities

• Welcome guests and provide warm arrival experience.
• Complete check-ins and check-outs accurately and efficiently.
• Assist with guest enquiries, requests and reservations.
• Answer telephone calls and respond to general enquiries.
• Process payments and maintain accurate guest information.
• Share information about hotel facilities, restaurants, spa services and local attractions.
• Deal with guest concerns professionally and help find appropriate solutions.
• Communicate with other hotel departments to ensure guest requests are followed through.
• Maintain a clean, organised and professional Front Office area.
• Support your colleagues during busy periods and contribute to the smooth running of the department.
• Look for opportunities to make each guest's stay more enjoyable.

Skills

Hospitality experience

Customer service

Communication skills

Teamwork

Flexibility

Job description

The NICI Collection is seeking a Front Office Team Member to be the welcoming face of our luxury hotels. You will handle guest arrival and departure, answer enquiries, and ensure smooth, memorable stays across busy shifts.

Ideal candidates have hospitality or customer service experience, strong communication, and a teamwork mindset. A positive, professional manner and attention to detail are essential for delivering exceptional guest experiences.