Front Office Team Member

The Nici Lymington; Pennington; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Staff discounts

Training opportunities

Career progression

Supportive environment

Career across NICI

Job summary

The NICI Collection is seeking a Front Office Team Member in Pennington, United Kingdom, to be at the heart of the guest experience. You will welcome guests, manage check-ins and check-outs, and handle requests to ensure a smooth and memorable stay.

You'll join a fast-paced team, provide excellent service, and contribute to the overall guest journey across our growing collection of luxury hotels. Evening/weekend shifts are required, with opportunities for career progression and staff discounts

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong customer service mindset with hospitality awareness.
• Ability to work in a fast-paced guest-facing environment.

Responsibilities

• Welcome guests and provide a warm, professional arrival experience.
• Handle check-ins and check-outs accurately and efficiently.
• Assist with guest enquiries, requests and reservations.
• Answer telephone calls and respond to general enquiries.
• Process payments and maintain guest information.
• Share information about hotel facilities, restaurants, spa services and local attractions.
• Communicate with other hotel departments to fulfill guest requests.

Skills

Excellent communication

Interpersonal skills

Team player

Hospitality experience

Customer service

Job description

Front Office Team MemberAbout THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, wellness experiences and unforgettable guest journeys to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our original flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay and THE NICI New Forest, marking the beginning of an exciting growth journey for the brand.

As we continue to grow, we're looking for friendly, enthusiastic people who want to build their hospitality careers and be part of our expanding team.

The Role

As a Front Office Team Member, you'll be at the heart of the guest experience, helping to ensure every guest receives a warm welcome and a smooth, enjoyable stay.

From welcoming guests on arrival and managing check-ins and check-outs to answering questions and dealing with requests, you'll play an important role in creating the experience our guests remember.

This is a varied and fast-paced position that would suit someone who enjoys meeting people, providing great service and working as part of a team.

What You'll Be Doing

• Welcome guests and provide a warm and professional arrival experience.
• Complete check-ins and check-outs accurately and efficiently.
• Assist with guest enquiries, requests and reservations.
• Answer telephone calls and respond to general enquiries.
• Process payments and maintain accurate guest information.
• Share information about hotel facilities, restaurants, spa services and local attractions.
• Deal with guest concerns professionally and help find appropriate solutions.
• Communicate with other hotel departments to ensure guest requests are followed through.
• Maintain a clean, organised and professional Front Office area.
• Support your colleagues during busy periods and contribute to the smooth running of the department.
• Look for opportunities to make each guest's stay more enjoyable.

About You

• Previous experience in hospitality, customer service, retail or a similar guest-facing environment.
• Excellent communication and interpersonal skills.
• A friendly, professional and welcoming manner.
• Good organisational skills and attention to detail.
• The ability to remain calm and helpful in a busy environment.
• Confidence when dealing with different guests and situations.
• A positive attitude and willingness to learn.
• The ability to work well as part of a team.
• Flexibility to work shifts, including evenings, weekends and bank holidays.
• Previous hotel Front Office experience is desirable, but attitude and a genuine passion for providing great service are just as important.

What We Offer

• Staff discounts across THE NICI Collection.
• Training and development opportunities.
• Career progression within a growing hotel group.
• A supportive and fast-paced working environment.
• The opportunity to build your hospitality career across THE NICI Collection.

Join THE NICI Team

If you're passionate about people, enjoy providing great service and want to develop your career within a growing hospitality group, we'd love to hear from you.