Front Office Assistant Manager

The Nici Lymington; Pennington; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Career progression

Leadership support

Service charge

Job summary

The NICI Collection is expanding its luxury hotel group in the UK, and we are seeking a confident Front Office Assistant Manager to join the guest-facing team at THE NICI Lymington. You will support the Reception Manager and help oversee daily Front Office operations, ensuring a warm, efficient and professional service from guest arrival through to departure.

If you have Front Office experience, enjoy leading a team, and stay calm under pressure, you will thrive here, guiding shifts, handling

Qualifications

• Experience in a hotel Front Office environment.
• Previous supervisory or management experience in hotel reception.
• Genuinely enjoys looking after guests and creating memorable experiences.
• Confident leading and supporting a team.
• Clear, professional communication with guests and colleagues.
• Calm under pressure and able to make quick decisions.
• Organised, reliable and detail oriented.
• Comfortable handling guest concerns and resolving problems.
• Willing to work a flexible shift pattern, including weekends, evenings and bank holidays.
• Experience using a hotel PMS is advantageous.

Responsibilities

• Assist with the overall running of the Front Office department.
• Support and supervise the reception team during each shift.
• Make sure arrivals, departures and guest requests are handled efficiently and professionally.
• Create a welcoming and positive experience for every guest.
• Deal confidently with guest concerns and find appropriate solutions.
• Support the induction, training and ongoing development of reception colleagues.
• Help maintain high standards across the department and address issues as they arise.
• Assist with rotas and daily staffing requirements.
• Keep communication strong between Reception and other hotel departments.
• Ensure procedures relating to health and safety, company policies and hotel standards are followed.
• Take responsibility for the Front Office operation in the Reception Manager's absence.
• Help identify ways to improve the guest journey and day-to-day efficiency of the department.

Skills

Supervisory experience

Team leadership

Guest service orientation

Communication skills

Problem solving

Flexibility

Attention to detail

Hotel PMS experience

Tools

Hotel PMS

Job description

THE NICI Collection is a growing luxury lifestyle hotel group creating destination-led properties across some of the UK's most desirable locations.

Our journey began with THE NICI Bournemouth, our flagship hotel inspired by the relaxed energy and style of Miami's South Beach. In June 2026, the collection grew with the opening of THE NICI Newquay, inspired by the Amalfi Coast, alongside THE NICI New Forest, bringing the character and understated luxury of the Hamptons to the Hampshire coast.

With further growth ahead, we're looking for talented hospitality professionals to join our teams and develop their careers with us.

The Opportunity

We're looking for a confident and experienced Front Office Assistant Manager to become an important part of our guest-facing team.

Working alongside the Reception Manager, you'll help oversee the daily running of Front Office, supporting the team to deliver a warm, efficient and professional service from the moment guests arrive through to departure.

You'll be a visible presence within the department, leading by example, supporting your colleagues and stepping up to manage the operation when required.

Your Day-to-Day

Assist with the overall running of the Front Office department.

Support and supervise the reception team throughout each shift.

Make sure arrivals, departures and guest requests are handled efficiently and professionally.

Create a welcoming and positive experience for every guest.

Deal confidently with guest concerns and find appropriate solutions.

Support the induction, training and ongoing development of reception colleagues.

Help maintain high standards across the department and address issues as they arise.

Assist with rotas and daily staffing requirements.

Keep communication strong between Reception and other hotel departments.

Ensure procedures relating to health and safety, company policies and hotel standards are followed.

Take responsibility for the Front Office operation in the Reception Manager's absence.

Help identify ways to improve the guest journey and day-to-day efficiency of the department.

What We're Looking For

You'll already have experience working within a hotel Front Office environment and be ready to take on a greater level of responsibility.

We're looking for someone who:

Has previous supervisory or management experience within hotel reception or Front Office.

Genuinely enjoys looking after guests and creating memorable experiences.

Is confident leading and supporting a team.

Communicates clearly and professionally with both guests and colleagues.

Can remain calm and make good decisions during busy periods.

Is organised, reliable and has a strong eye for detail.

Takes pride in maintaining high standards.

Is comfortable handling guest concerns and resolving problems.

Is happy working a flexible shift pattern, including weekends, evenings and bank holidays.

Has experience using a hotel PMS, which would be an advantage.

What We Offer

Competitive salary plus service charge.

Staff discounts across THE NICI Collection.

Ongoing training and development.

Opportunities for career progression as the collection continues to grow.

Leadership development and support.

The opportunity to work alongside an experienced and passionate hospitality team.

Be Part of THE NICI

This is an opportunity to play a key role within a growing hotel collection and make a real difference to the guest experience.

If you're an experienced Front Office professional who enjoys leading a team, solving problems and creating a great first impression, we'd love to hear from you.