Front Desk & Guest Experience Agent

IBIS; Reading; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Free night stays in UK hotels

Up to 30% restaurant discount (Accor)

Discounted hotel rates worldwide

Accor Academy

Job summary

Accor is seeking a guest service associate in Reading to ensure smooth check-in and check-out, manage guest accounts, and provide accurate information. You will answer calls professionally and support guest satisfaction with a courteous, solutions‑oriented approach.

A positive, can‑do attitude and strong organisational skills are essential. eligibility to work in the UK is required and high-volume applications are common; training through the Accor Academy supports ongoing development and

Qualifications

• Some experience in retail, hospitality or a customer facing role.
• Excellent communication skills.
• Strong organisational skills.
• A positive, can-do attitude.

Responsibilities

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety

Skills

Customer service

Communication skills

Organizational skills

Positive attitude

Job description

Accor is seeking a guest service associate in Reading to ensure smooth check-in and check-out, manage guest accounts, and provide accurate information. You will answer calls professionally and support guest satisfaction with a courteous, solutions‑oriented approach.

A positive, can‑do attitude and strong organisational skills are essential. eligibility to work in the UK is required and high-volume applications are common; training through the Accor Academy supports ongoing development and